I went down to Dorchester last Friday to speak at the March 20 meeting of the South West Group of the Records Management South West Group.
The meeting was about Enterprise Content Management (ECM)/ Electronic Document and Records Management systems (EDRMS), but also included some very lively debates about SharePoint.
At the meeting we heard about the innovative approaches two local authorities are taking to EDRMS/ECM.
The different approaches of Local Government and Central Government to EDRMS
Central Government sector set the lead for EDRMS in the UK. The main wave of central government EDRM implementations took place between 2001 and 2006. Local authorities started implementing EDRM later than central government, and have done so in a different way.
The central government EDRMS model involved:
- rolling EDRMS out across the whole Government department or agency
- setting up one corporate fileplan to cover all of their work
- asking all individuals and teams to create folders within the fileplan for each piece of work that they carry out.
It would be hard for local authorities to follow that model. County Councils are large organisations (most have over 10,000 staff) with a diverse range of functions. A corporate EDRMS roll out to a big County Council would be difficult because of the size of the file plan necessary to cover all their work, and because of the the timescale needed to roll the EDRMS out to all staff.
The challenge with fileplans is that you can only hope to define the first three levels corporately. Beneath that you are getting into the nitty gritty of the work and need to spend time with each team or department to map their specific work into the fileplan. Once you get past 3,000 staff within an organisation the timescale and the effort involved for a corporate EDRMS based around a corporate fileplan becomes almost impossible to manage.
Dorset County Council’s approach
David Reeve spoke to us about the EDRMS implementation (ShARE) at Dorset CC. Dorset started implementing their EDRM system in 2004. Instead of a straight division by division corporate roll out they have taken the approach of plugging the EDRMS in behind different line of business databases. These are databases that manage data about a particular area of work but that lack the capability of managing documents and records.
In the first phase Dorset plugged the EDRMS behind their adult social care database, their highways maintenance database and their property database. Social workers can access the case file for an adult directly from the adult care database, Highway engineers can access the case file for a piece of maintenance work from the highways database etc..
Corporate benefits have been derived because the case files from these different areas of work:
- are kept on a single corporate EDRMS
- are organised by the agreed Dorset County Council fileplan (the top two levels of which were agreed at the start of the project)
- can have retention rules applied to them
Dorset have avoided the main disadvantage of corporate fileplans (the fact that users are asked to use a large hierarchical classification covering the whole organisation to navigate to stuff). Users can instead access case files through their line of business databases.
But there is no getting round the problem of scaleability. In this excellent paper about the project, David states that integrating the EDRM system with existing databases
‘is a complex and time consuming process. If this process was done on a corporate scale the project would take many years to complete’.
In the same paper David wrote about the further challenge of rolling out the EDRMS to staff who do not have a line of business database, and where the EDRMS needs therefore to work with the simple shared drive. Again it is time and scale that is the problem:
‘It will take significant time and effort to develop the corporate file-plan and migrate information from the current, unstructured shared drives to ShARE. It is estimated that a team of 2 people working on the file-plan development will take 5 years to complete the rolling implementation
Wiltshire County Council’s approach
Many organisations are facing a choice as to whether to go for the flexibility of SharePoint or the structure and governance capabilities offered by an EDRMS/ECM. Chris Tinsley described Wiltshire County Council’s ‘horses for courses’ approach. They give the TRIM EDRMS system to areas of the Council where there is strong compliance needs around the records; and SharePoint to departments where the information risks are less and the primary need is for collaboration. Wiltshire are also hoping to implement an integrated version of SharePoint and TRIM shortly.
The debates about SharePoint were started when David Reeve showed a slide outlining his reservations about records management in SharePoint. The slide sparked a stream of comments from the floor. The majority of comments expressed concern at the records management capabilities of the product, and at the ways in which organisations were rolling it out without paying sufficient atttention to the governance and information management issues it poses. The criticism was not unanimous however, and a lively debate ensued. I have outlined some of the implications SharePoint poses for records management here