On 5 April this year I sat on a panel at the UK Information and Records Management Society (IRMS) conference. We were each asked for our view of the future of technology. We talked about the cloud, and also of the end of the dominance of ‘the document’ as a format. One member of the audience brought us back down to earth with the comment ‘never mind the future, we don’t know how to manage records in all the many and various systems our organisations have now’. Ed Fowler of Cap Gemini said that organisations will need to get used to the fact that their records will be created and stored in many different content repositories, and that few if any of these repositories…